What to say when the client wants to know if there are more photos from the wedding!

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Most of our clients revel in the hundreds of beautiful images we deliver after their weddings, and we get the responses that make our hearts sing, like: “We love them!” or “How will I ever narrow them down for the album!”

But once in a while, your vision of a part of the day doesn’t match up with your clients’ expectations, and you get the dreaded question, “Are there any more photos?”

What to say when the client wants to know if there are more photos from the wedding!

This is a tough one. If you are a digital shooter that culls through hundreds or thousands of images to deliver a tightly curated collection of the best, well, there are likely some more images, and you might even still have those rejects archived.

However, if you decide to open Pandora’s Box and show more photos to your client, she or he is now unlikely to completely trust your professional opinion of what’s worth keeping and what isn’t. If you show them thirty more frames of Aunt Bertha, your client may wonder, “Hey, maybe there is a more flattering one of me in there, too, one that doesn’t show my earlobe fat.”

It is a business decision that you and you alone must make, but here are some words whether you decide to show more, or you decide there are no more.

ANSWER #1: YOU WILL SHOW THE REJECTS

This is an answer when the client asks, “Are there any more photos?” and you are willing to show the rejects, usually for a studio fee.

Hi CLIENT,

Thanks for getting in touch. I’m glad you liked your photos so much that you’d like to see more! The images I’ve posted in your gallery are the very best images of the wedding day. The images you don’t see are the duplicates, the ones with blinks or ones that are otherwise unflattering to the subjects. In other words, they are not up to my professional standards.

I don’t want you to be concerned that I have missed an important image in my studio’s sorting process. While the gallery I present is the collection that I am artistically proud to share, I consider your point of view with every image I review. If I have an image that is less than technically perfect, yet conveys a moment that I think you might would want, I will always err on the side of including it in your gallery.

If it’s important for you to view the “rejects,” I’m more than happy to get that started for you. We’ll need to unarchive them, convert them from their RAW format to JPG format and upload them, which will require a studio fee of $XXX. If that is agreeable, let me know and we’ll forward along an invoice.

Warmly,

PHOTOGRAPHER

ANSWER #2: YOU WON’T SHOW THE REJECTS

This is an answer when the client asks, “Are there any more photos?” and you are not willing to show the rejects or you have already deleted them.

Hi CLIENT,

Thanks for getting in touch. I’m glad you liked your photos so much you’d like to see more! The images I’ve posted in your gallery are the very best images of the wedding day. The images you don’t see are the duplicates, the ones with blinks or ones that are otherwise unflattering to the subjects. In other words, they are not up to my professional standards.

I don’t want you to be concerned that I have missed an important image in my studio’s sorting process. While the gallery I present is the collection that I am artistically proud to share, I consider your point of view with every image I review. If I have an image that is less than technically perfect, yet conveys a moment that I think you might want, I will always err on the side of including it in your gallery.

Once I have sorted through the images, the files that are not up to my specifications are examined carefully to make sure they don’t convey anything of value for you, and then they are deleted. Please let me know if you have any other questions about the sorting process.

Warmly,

PHOTOGRAPHER

Was this a helpful scenario for you? You’ll find this one and more than 74 other helpful scenarios and email templates in our Wedding Photographer’s Inbox Solution, available in the store at Pencil & Lens!

Pencil & Lens

4 Comments

  1. Michele on July 30, 2015 at 1:33 pm

    Hey Anna- super helpful. I have actually gotten the question once or twice. These are great responses to have on hand!

  2. Terrie on July 30, 2015 at 10:02 pm

    Thanks for sharing! I’ve always wanted to give the rejects to clients but never knew what to say. This is very helpful!

  3. Elizabeth on August 27, 2015 at 8:47 pm

    What a great tool for photographers! Always nice to have the advice of someone who’s already figured it out 🙂

  4. Jamie on May 3, 2016 at 12:45 pm

    Boom! Haven’t gotten this request in ages but did over the weekend and now have a solid response. Thanks so much Anna!

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