Articles

When the client is upset with their images

By Pencil & Lens

You look MAHVELOUS! For photographers, one of the hardest possible messages to get from a client is…”I just don’t like the images.” As difficult as it is to hear, it’s a customer service scenario that needs prompt and courteous attention. Here’s a suggestion for how to handle it. Hi YOU, I’m so sorry to hear…

What to say when the client wants to have the RAW files

By Pencil & Lens

Almost every portrait or wedding photographer has heard this question, right? The mythical RAW files question! OPTION #1 WHEN THE CLIENT WANTS THE RAW FILES AND YOU DON’T SELL THEM OR PROVIDE THEM TO CLIENTS Hi YOU, Thanks for writing! I want to be sure I am clear on what you are asking, so I’ll…

When the client says you missed a shot at the wedding

By Pencil & Lens

The severity of this scenario can range greatly, depending on what was missed and under what circumstances. Given the fact that there are no re-dos in weddings, this can be a bitter moment for client and photographer alike. If you are truly at fault for missing something crucial, this problem is best solved with a…

Dear Miss Communication….

By Pencil & Lens

Before starting my photography business, I spent years as a communications professional, so writing letters and providing talking points is second nature to me. Because of this, I receive regular requests from photographer friends, usually starting with, “I cannot believe this client, what do I SAY to her?” From that, one of my dear friends…

Using Photosync to back up your cell phone photos automatically

By Pencil & Lens

Say I’m offering an all-expense paid upgrade to the latest and greatest smartphone of your choice. (Pretty amazing, right?) But guess what? To accept my offer, you need to throw your current smartphone in the nearest trash compactor. Right now. Without downloading it and backing it up. Go ahead. Throw it away. Could you do…

Sites You Need: Camel Camel Camel

By Pencil & Lens

Each month on the blog at Pencil & Lens, we research an interesting and useful website to support you and your photography business. Welcome to Sites You Need! As photographers, our shopping list often looks like something the Sultan of Brunei would endorse: A light, a battery and a handy back pack for $2195? Sure!…

The five most commonly misused words by wedding photographers

By Pencil & Lens

Dear Miss Communication, Please answer this once and for all, is it isle or aisle? Love, Photographer Dear Photographer, As photographers, we write all the timeóprobably even more time than we’re taking photographs! We’re responsible for a whole lot of correspondence with clients, social media statuses, blog posts, website content, marketing materials and more, so…

Sites You Need: WriteWords

By Pencil & Lens

  Each week on Sites You Need, we scour the Internet and deliver a useful website to our Pencil & Lens readers! This week we’re talking about one of my favorite tools for photographers and other small-business owners who do their own writing. You might just find it handy for your creative business! Try out…