Words for photographers

What to say when your client communicates via text

This is a personal preference, obviously. Some photographers and other small business owners don’t mind informal texting or FB messaging with clients, and others prefer to keep all client messages in one location. I’m strongly in the “keep all client/vendor messages in one location” because I know myself, I will never remember where an important…

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When the client is upset with their images

You look MAHVELOUS! For photographers, one of the hardest possible messages to get from a client is…”I just don’t like the images.” As difficult as it is to hear, it’s a customer service scenario that needs prompt and courteous attention. Here’s a suggestion for how to handle it. Hi YOU, I’m so sorry to hear…

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Dear Miss Communication….

Before starting my photography business, I spent years as a communications professional, so writing letters and providing talking points is second nature to me. Because of this, I receive regular requests from photographer friends, usually starting with, “I cannot believe this client, what do I SAY to her?” From that, one of my dear friends…

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The five most commonly misused words by wedding photographers

Dear Miss Communication, Please answer this once and for all, is it isle or aisle? Love, Photographer Dear Photographer, As photographers, we write all the time—probably even more time than we’re taking photographs! We’re responsible for a whole lot of correspondence with clients, social media statuses, blog posts, website content, marketing materials and more, so…

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